Refund policy

Effective Date: 19 November 2025

This Refund & Returns Policy applies to products purchased from reiziger.co.nz, operated by Holland Gardening Co Pty Ltd (“we”, “us”, “our”).
Nothing in this Policy limits or excludes your rights under the Consumer Guarantees Act 1993 (CGA) or the Fair Trading Act 1986 (FTA).

1. INSPECTION & CLAIMS

Please inspect your order when it arrives.

  • Claims for damaged, incorrect, or missing items should be lodged as soon as reasonably possible after delivery.
  • To help us resolve your claim efficiently, please provide:
    • Order number
    • Description of the issue
    • Photographs of the product, packaging, and any damage

Email all claims to accounts@hollandgardening.co.

If the product fault is not visible on delivery, please contact us within a reasonable time after discovering the issue, consistent with your rights under the CGA.

2. RETURNS & EXCHANGES

We distinguish between Consumers (B2C) and Business Customers (B2B), as permitted under New Zealand law.

A. BUSINESS CUSTOMERS (B2B)

Goods acquired for business purposes are excluded from the Consumer Guarantees Act 1993.

By purchasing from us as a business, you agree that the CGA does not apply, as permitted under section 43 of the Act.

Final Sale – No Discretionary Returns

All business purchases are final. Returns are only accepted where:

  • We supplied the wrong item,
  • The goods are faulty due to a manufacturing defect, or
  • The shipment arrived damaged, and the damage is reported promptly with photographic evidence.

RMA Required

All returns require a Return Merchandise Authorisation (RMA) before sending items back.
Unauthorised returns may be refused.

Restocking

A 15% restocking fee may apply to:

  • Unauthorised returns
  • Refused deliveries
  • Change-of-order requests after dispatch

B. CONSUMERS (B2C)

If you are purchasing for personal or household use, your rights under the Consumer Guarantees Act 1993 apply.

You are entitled to:

  • A repair, replacement, or refund where a product has a fault, is not of acceptable quality, or is not fit for purpose, and
  • Remedies that are fair and reasonable under New Zealand law.

Change-of-Mind Returns (Discretionary)

We offer a 7-day discretionary return period for consumers, in addition to your CGA rights.

To qualify for a discretionary return:

  • The item must be unused, unopened, and in its original packaging
  • The return must be initiated within 7 days of delivery
  • Proof of purchase is required

Discretionary returns:

  • Are not required by New Zealand law (CGA), and
  • Are offered solely at our discretion.

Return Shipping Costs

For discretionary returns, the customer is responsible for return shipping costs.
If the product is faulty under the CGA, we will cover reasonable return costs.

Restocking Fee

A 10% restocking fee applies to discretionary change-of-mind returns.

No restocking fee applies to CGA-related faults.

3. REFUNDS

A. Business Customers (B2B)

Refunds for business purchases are not offered, except where required by contract or at our discretion.
Where appropriate, we may issue a credit note instead of a refund.

B. Consumers (B2C)

If your return is approved under our Policy or under the CGA:

  • Refunds will be processed to the original payment method
  • Refunds will be issued within 10 business days after the returned item is received and inspected

If you have not received a refund after 15 business days, please contact:
accounts@hollandgardening.co

4. NON-RETURNABLE ITEMS

The following items cannot be returned unless required by the CGA (i.e., unless they are faulty):

  • Custom-made or personalised items
  • Hazardous materials, flammable liquids, or gases
  • Gift cards or promotional vouchers
  • Sale items, clearance products, or items sold “as is”
  • Products opened or used (unless faulty under the CGA)

5. CONSUMER GUARANTEES ACT 1993 (NEW ZEALAND)

For consumer customers, nothing in this Policy limits your rights under the CGA.
If a product is faulty, not fit for purpose, or does not match its description, you are entitled to a remedy under New Zealand law regardless of the timelines or fees above.

6. HOW TO INITIATE A RETURN

To initiate a return or lodge a claim, contact us at:

Email: accounts@hollandgardening.co
Subject line: Return Request – [Order Number]

Please include:

  • Your name
  • Order number
  • Reason for return
  • Clear photographs (if applicable)

Once approved, we will provide the RMA number and return instructions.